What is proper to say in case of serving hot drinks to the passenger?（）
A.Be careful. It’s hot.B.What can I do for you?C.Thank you.D.Which do you prefer?正确答案： Be careful. It’s hot.
UM refers to（）
UM refers to（）
A.unavailable minorB.unaccompanied manC.unaccompanied minorD.unavailable man正确答案：unaccompanied minor
How to inform the passenger of the delay in case of bad weather?（）
How to inform the passenger of the delay in case of bad weather?（）
A.Please fasten your seat belt and refrain from smoking.B.Our flight will be delayed because of bad weather conditions.C.The flight has been cancelled.D.We will be taking off soon.正确答案：Our flight will be delayed because of bad weather conditions.
How to greet passengers during boarding service?（）
How to greet passengers during boarding service?（）
A.Welcome abroad.B.Welcome to the flight.C.Welcome to Air China.D.See you.正确答案：Welcome abroad.；Welcome to the flight.；Welcome to Air China.
How to comfort passengers if they get things lost?（）
How to comfort passengers if they get things lost?（）
A.I ‘m sorry to hear that.B.We will try our best to help you.C.Thank you very much.D.I don’t know.正确答案：I ‘m sorry to hear that.；We will try our best to help you.
（中译英）请将您的椅背调直，好吗？（）
（中译英）请将您的椅背调直，好吗？（）
A.Please open the window shade.B.Would you please return your seat back to the upright position?C.Please check that your seat belt is fastened.D.Please make sure that your seat back is straight up.正确答案：Would you please return your seat back to the upright position?；Please make sure that your seat back is straight up.
When to fasten the seat belt?（）
When to fasten the seat belt?（）
A.for take-offB.for landingC.during air turbulenceD.whenever the Fasten Seat Belt sign is on正确答案：for take-off；for landing；during air turbulence；whenever the Fasten Seat Belt sign is on
What if the passengers feel earache?（）
What if the passengers feel earache?（）
A.Tell the passenger it is very common during the flight.B.Advise the passenger to chew gums or swallow.C.Let the passenger know that it will be better soon.D.Ask the passenger to walk around.正确答案：Tell the passenger it is very common during the flight.；Advise the passenger to chew gums or swallow.；Let the passenger know that it will be better soon.
Smoking is permitted in the lavatory.（）
Smoking is permitted in the lavatory.（）
A.正确B.错误正确答案：错误
The passenger could put the baggage under the seat.（）
The passenger could put the baggage under the seat.（）
A.正确B.错误正确答案：正确
For flight safety, do not open the luggage compartment during turbulence.（）
For flight safety, do not open the luggage compartment during turbulence.（）
A.正确B.错误正确答案：正确
Fasten the seat belt while the Fasten Seat Belt Sign is on.（）
Fasten the seat belt while the Fasten Seat Belt Sign is on.（）
A.正确B.错误正确答案：正确